Our Mission

Eastern Animal Hospital Patient’s Bill of Rights

OUR RESPONSIBILITIES

We promise that we will give your pet:
* Considerate, respectful and compassionate care with their health being our main concern.
* Care provided in a safe setting.
* Care provided by a concerned staff committed to pain prevention and management.

We promise that we will give you information about your pet’s diagnoses, treatment and expected results:

* Planned course of treatment, including an explanation about procedures.
* Treatment risks, benefits and alternatives.
* Information about any pain your pet will experience and how it can be relieved.
* A written estimate of your pet’s hospital charges.

PET OWNERS’ RESPONSIBILITIES

Your pet is completely dependent on you for its care. To help us help your pet, we ask that you:
* Provide complete information about your pet’s health, including past illnesses, medications, and any other matters
  that pertain to your pet’s health.
* Ask questions when you do not understand what the Veterinarian tells you about your pet’s diagnosis or
  treatment.
* Inform the Veterinarian if you anticipate problems in following your pet’s treatment.
* Pay for services at the time they are rendered.

CLINICAL OR ETHICAL ISSUES

If you have a concern regarding any aspect of your experience at Eastern Animal Hospital, please contact:

* The Veterinarian
* The Hospital Administrator, Carol Linthicum 410-633-9417
* The Hospital Owner, Dr. Jonathan Kaufman 410-633-8808