Concierge Services

You and your pet deserve the very best experience whenever you visit our hospital and our professional and courteous staff is here to make every visit as pleasant as possible. In our waiting area, you’ll have access to free wifi and enjoy complimentary coffee, tea, water and snacks. While you wait, sign up to join our Belly Rewards program and earn points towards free services and products.

Signing up is easy, so be sure to ask one of our Client Care Specialists how to sign up and start earning points on your first visit! As a valued client you are also eligible to sign up for a free Client Pet Portal where you can view your pet’s medical records, upcoming appointments and much more.

Our front office team of Client Care Specialists are here to help you with anything you need while visiting Baltimore’s best animal hospital. Delivering compassionate care and a delightful experience to you and your pet is our top priority. We’re committed to doing our very best to ensure that you feel completely satisfied with the care and service you receive. Ask for our on-staff Client Care Supervisor if you have suggestions for us on how to improve your hospital experience. We are here to serve you and your pets!